General terms and conditions of business

1. Scope

The following terms and conditions apply to all offers by FrauGenüsslich that are used by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. A business is a natural person, legal entity or partnership with legal capacity that acts in the exercise of their commercial or independent professional activity when entering into a legal transaction.

With regard to businesses, the following applies: If the business uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they only become part of the contract if we have expressly agreed to them.

2. Contracting Party, Conclusion of Contract, Correction Options

The service contract is concluded with FrauGenüsslich.

The presentation of offers on the website does not constitute a legally binding offer, but a non-binding online catalog. You may initially inquire about our offers without obligation.

3. Contract Language, Storage of Contract Text

The language(s) available for concluding the contract: German

We store the contract text on our systems, which are, however, not accessible to you.

4. Terms and Conditions for Course Offers and 1:1 Appointments

4.1 Registration and Deposit
Registration can be made electronically (email, online form). A place is only considered bindingly booked once the deposit of €50.00 has been received in the account stated on the invoice within 10 days of receipt of the reservation confirmation.
After receipt of the deposit, you will receive a registration confirmation as well as further information about the course you have booked.

A 1:1 appointment is arranged individually upon request and does not require a deposit.

4.2 Final Payment
No later than 6 weeks before the start of the course, participants will receive a further invoice. The remaining course fee is to be paid to the stated account on the basis of this invoice. Please again state your name and the name of the booked course when making the payment. A right to participate in the course only exists once the full course fee has been paid. In the event of shortened participation, earlier departure or discontinuation of the course, for whatever reason, you generally have no entitlement to a credit.

4.3 Services
The scope of the contractual services and the amount of the fee result from the service description of the respective offer. Services not used by the participant during the event do not give rise to any claim to a proportional refund. Changes to the program (e.g., due to weather) do not give rise to any claims for compensation.

4.4 Cancellation Terms – Withdrawal by the Participant

4.4.1 Withdrawal from a Course
Withdrawal is possible at any time in writing by email. What matters is that the written notice of withdrawal reaches me, meaning that the cancellation must be confirmed by me and is only valid thereafter.

As compensation for arrangements already made and expenses incurred, a flat fee of €50 per person/week will be retained for cancellations up to 6 WEEKS before the start of the course. For shorter notice (within the last 6 weeks before arrival), the following cancellation fees are payable:

up to 2 weeks before the start of the course: 75% of the course fee
for cancellation from 14 days before the start of the course or in case of no-show: 100% of the course fee

Up to 3 days before the start of the event, a replacement participant can be named, provided that the replacement participant meets the requirements of the event (e.g., health requirements). Written notice to me is required for this. In this case, no cancellation fees apply. The replacement participant then enters into the contract with all rights and obligations.

Cancellation costs can be covered by travel cancellation insurance. This is available at any travel agency and can also be taken out independently by the customer via the internet.
I recommend taking out travel cancellation insurance, as it is not included in the price!

4.4.2 Cancellation of a 1:1 Appointment
The client must cancel a 1:1 guidance appointment at least 24 hours in advance. Otherwise, 50% of the appointment fee is payable, unless a replacement appointment can be offered.

4.5 Cancellation by the Course Instructor
If an event is cancelled because the minimum number of participants is not reached, the participant will be informed at least 7 days before the start of the trip.
The course instructor may withdraw from the contract for conducting the seminar until the start of the seminar if the course instructor is unavailable for reasons that do not lie within their sphere of risk (e.g., illness) and no replacement course instructor can be provided.

If the prerequisite for the event being unable to take place arises at short notice, the course instructor must inform the participants immediately. The participant will receive the paid course fee back. Further claims on the part of the participants are excluded. A contract can be terminated without notice if a participant, despite a warning from the course instructor, persistently disrupts the event and behaves in breach of contract to such an extent that immediate termination is justified.

4.6 Health Requirements for Participation
The offers on this site are holistic health offers, without medical supervision. Interested persons who regularly take prescription medication (e.g., for high blood pressure, diabetes, gout, rheumatism, etc.) or who suffer from pre-existing conditions must disclose this when booking.

4.7 Physical Requirements
If a participant is not up to the stated physical requirements of an event running as normal, this is their own responsibility. They have no claim to consideration that would impair the course of the event for other participants. Participation in the event is at your own risk. There is no liability for damages during a daytime activity (e.g., hiking or cycling), even if the course instructor takes part in it.

4.8 Release from Liability
The offered courses take place under the theme Holistic Week. Each participant bears full responsibility for their actions within and outside the seminar. “FrauGenüsslich” is not liable for damage to property and health (physical as well as psychological). Before the start of the course, the seminar participant confirms on the participant form that they consider themselves healthy and take part in this course voluntarily and on their own responsibility.

4.9 Liability, Limitation of Liability
Participation is at your own risk. No liability is accepted for damages arising at the venue through accident, injury, negligence or theft. There is no liability for valuables anywhere at the venue. Provided equipment, such as yoga mats, must be handled with care. Willful damage must be compensated by the participant.

By registering, the participant declares that they consider themselves healthy (if necessary, to be clarified with their family doctor) and take part in the course week on their own responsibility. Every participant takes part on their own responsibility. Any health-related or other limitations must be communicated by the participant to the course instructor in advance by means of the health questionnaire provided. If you take medication, please consult your family doctor in advance. If necessary, have a medical clearance certificate issued.

Liability irrespective of fault is excluded. Liability exists only for intent and gross negligence. For slight negligence, liability exists only for breach of essential and typical contractual obligations. This exclusion of liability does not apply to injury to body, life, health, freedom or sexual self-determination resulting from a negligent breach of duty by the course instructor. The course instructor is not liable for damages and consequential damages caused by third parties, including in the event rooms.

The course instructor is not liable for service disruptions arising from third-party services or resulting from a contracting party's accommodation. The third-party provider is liable for these in accordance with their own terms and conditions. Warranty claims must be asserted against the third-party provider.

Claims for damages for property damage must be asserted against the course instructor within 2 weeks after the contractually intended end of the event. After that, the assertion of claims is excluded.

5. Delivery Terms, Delivery Options

We ship the products to the delivery address provided in the ordering process.

We deliver by shipping only. Unfortunately, collecting the goods in person is not possible.

We do not deliver to parcel lockers (Packstationen).

6. Payment

The following payment methods are generally available to you:

Invoice
The invoice amount is to be paid within 10 days of receipt of the invoice. A deposit, where applicable, is shown on the invoice. The amount is due by bank transfer to the bank account stated on the invoice. We reserve the right to offer purchase on invoice only after a successful credit check.

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Businesses are not granted a voluntary right of withdrawal.

8. Retention of Title

The product remains our property until full payment has been made.
The following also applies to businesses: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale, in the amount of the invoice total, regardless of whether the goods subject to retention of title have been combined or mixed with a new item, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you do not meet your payment obligations. At your request, we will release the securities due to us to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Warranty and Guarantees

9.1 Liability for Defects
Unless expressly agreed otherwise below, the statutory provisions on liability for defects apply.

The following limitations and shortened periods do not apply to claims arising from damages caused by us, our legal representatives or vicarious agents

in the event of injury to life, body or health
in the event of intentional or grossly negligent breach of duty, as well as fraudulent intent
in the event of breach of essential contractual obligations, the fulfillment of which makes proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely (cardinal obligations)
within the scope of a guarantee promise, where agreed, or
where the scope of application of the Product Liability Act applies.

Limitations with regard to businesses
With regard to businesses, only our own statements and the manufacturer's product descriptions that have been included in the contract count as an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising claims. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The preceding sentence does not apply to an item that has been used for a building in accordance with its normal use and has caused its defectiveness.

The statutory limitation periods for the right of recourse under § 445a BGB (German Civil Code) remain unaffected.

Note for merchants
Between merchants, the duty to inspect the goods and give notice of defects regulated in § 377 HGB (German Commercial Code) applies. If you fail to give the notice regulated there, the goods are deemed approved, unless the defect was not discernible during inspection. This does not apply if we fraudulently concealed a defect.

9.2 Guarantees and Customer Service

Information about any additional guarantees that may apply and their exact terms can be found with the respective product and on special information pages in the online shop.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

Important note: The online dispute resolution (ODR) platform will be permanently discontinued on 20 July 2025. The submission of complaints on the ODR platform will therefore already be discontinued on 20 March 2025. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

11. Final Provisions

My terms and conditions apply to events within Germany. The law of the Federal Republic of Germany applies. The place of jurisdiction is Stralsund, insofar as this can be legally agreed. Should any provision of this contract be or become wholly or partly legally ineffective or unenforceable, the validity of the remaining provisions of this contract shall not be affected thereby. An ineffective provision shall be replaced by mutual agreement with an effective provision that comes as close as possible economically to the original intention of the parties. The same applies in the event of a gap in the regulations. There are no side agreements to this contract. Amendments and/or additions require written form. This also applies to a waiver of the written form requirement itself.